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Return&Refund Policy

Return&Refund Policy

Return

*RMA# (to be issued to you)

*30 days for return from the date of order delivered

*Purchasing record is required

*Shipment of incorrect product by fulfillment mistakes will be accepted

*Returned items that are rendered unsellable as a new product will be rejected.

Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items.

Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 30 days after after the order delivered, otherwise store credit or replacement may be issued.

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.

Shipping address for return

Please contact us before returning the items.


Refund

Order Cancellation

Order cancellation before shipment is acceptable. The refund will be returned to the original payment account.

Please note that if the goods have already been sent out, we will try our best to intercept it, it is not 100% successful

Cancelled by DEEPSPACE

We will cancel your order for the below reasons:

1. Product(s) is currently unavailable and no replacement is available.

2. No Shipping Methods. If we are not able to ship to your location, Your order will be cancelled.

Refund for Delivered Product

For returns, please click on the DEEPSPCE Return Policy for more information. If your return request is approved, please return the product and send the tracking number to DEEPSPACE.

Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.

Full refund for return goods requires:

*Within 30 days of order delivered

*Product in new condition.

*All packaging included and intact

As parts of complex systems, failure of one component can result in a crash or damage to other items. DEEPSPACE is not responsible in any way, for damage to other equipment due to a failure of a component in a system. 

Additional non-returnable items: 

1. Gift cards 

2. Downloadable software products 

3. Sale items

About refund receiving

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@deepspacefpv.com.