Shipping Policy
About Shipping
For drones
Option 1: Double clearance logistics. With this logistics service, you don't need to handle customs clearance and there will be no tariff issues. However, the delivery time is relatively longer, approximately 7-12 working days (Remote areas may require additional time.）
Option 2: Express. This express service has a faster delivery time, but you will need to handle customs clearance by yourself, and there may be tariffs incurred.
Our default option is Option 1. If you prefer Option 2, please let us know.
For spare parts
We send by express (Except for the United States region, this region we ship with Option 1) , you will need to handle customs clearance by yourself, and there may be tariffs incurred. If you want DDP, please let us know.
DeepSpace is not liable for non-delivery or destruction of shipments due to late collection by the customer or unclear delivery address after arrival at the destination city.
Tax Number
When choosing a shipping service such as DHL or FedEx, please provide the recipient’s Economic Operator Registration and Identification (EORI) number
When consigning to a business recipient in the European Union or Northern Ireland and Switzerland, the recipient’s Economic Operator Registration and Identification (EORI) number is required.
EU countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Other countries like Brazil, South Korea, Indonesia and other countries also need to provide tax number for customs clearance.
Wrong Address
Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.
We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.
Damaged Box or Incorrect Items
*If you receive the wrong or damaged product, please contact us within 7 working days, Otherwise we will not be responsible.
* All duties and taxes are the responsibility of the customer.
* DEEPSPACE has no responsibilities and liabilities for delay in shipping time as this is beyond our control.
