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Warranty Policy

Warranty Policy

Warranty

DEEPSPACE pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. (Start from the original date of purchase verified by sales receipt).

Warranty claims will not cover the following:

1. No purchasing recordsfrom DEEPSPACE or authorized dealers.

2. Cut off original power plug or not using reverse polarity protected plugs.

3. Wire damaged.

4. Damage caused by unauthorized circuit modification and battery and charger mismatch or misuse.

5. Any crash damage, including but not limited to pilot error.

6. Humidity/Water inside

7. Mechanical damage of electronical components/PCB

8. Soldered on the PCB (except on external solder-tabs) and incorrect soldering. If you have issues with soldering to smaller components…. STOP. Please seek professional assistance before attempting.

9. Issues caused by tampering with the electronic component on FC, Receiver, TX&TX Module, VTX, or others.

10. Damage caused by improper installation, improper use, or failure to follow official instructions or manuals.

DEEPSPACE is not responsible for issues involving third-party products and warranties. For issues involving Caddx, DJI Skyzone and the other brands, customers must obtain warranty support directly from the 3rd party company.

The warranty does not apply to any product that has been misused, improperly tested, assembled, mishandled, or operated in violation of current instructions relating to installation or maintenance or the use of any equipment purchased from this store.

It is the buyer’s responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.

Repair Service

For products produced by DEEPSPACE, we provide free repair services

*Repair available in China.

*Out of 30-day Warranty Period may be accepted.

*Damaged item reparable or not will be assessed.

*Free charge for repair excluding shipping.

*The duration of the repair will depend on the extent of the damage and the availability of its parts.

Please report any problems you are having to us via a support conversation from the product purchasing account. Please do not ship items back prior before contacting us and receiving a return authorization.